Terms & Conditions

Ordering

Home Barn offers unusual vintage items with unique character and signs of age, all products may be subject to small variations in colour and size from the images on the website; if in any doubt please don’t hesitate to contact us prior to ordering.

To place an order simply add your item to your shopping basket on our website and see our shipping costs before placing your order.

Alternatively we will be pleased to take you order by phone.

Our apologies if there isn’t always someone available to take your order, but please leave your name and telephone number and we will call you back.

Delivery

If in stock, you should receive your order within 2-10 working days.  For out of stock products, and bespoke orders you should receive your order within 10-14 working days of stock becoming available.

If you need your order urgently please contact us before placing the order and we may be able to quote for a faster delivery.

For bespoke, hand made items please see the individual products for details of lead times.

Payment

All prices and payments are in pounds sterling and include VAT where applicable. The following credit and debit cards are accepted:

MasterCard, Maestro (Domestic), Maestro International (only with SecureCode), Visa, Visa Debit, Visa Electron Solo and JCB.

For telephone orders we accept these credit and debit cards. Regretfully we do not except payment by cheque or American express.

All payments details are encrypted and secured by using a leading Payments Service Provider (CardSave), consequently for internet transactions none of your card details are held by Home Barn or on our website.

Confirmation

For internet orders you will receive a confirmation e-mail prior to dispatch and an invoice with the order.

For telephone orders we will enclose an invoice and card receipt with the order.

Returns

If goods are found damaged on receipt please contact us immediately to arrange a return.

You can return products for any other reason within 14 days of receipt of the order providing the product is in its original condition but you will bear the cost of returning the goods suitably packaged and insured; please obtain proof of posting on returning your order. The cost of the product will be refunded within 10 days of the receipt of the return.

Unfortunately we are unable to offer returns on paint for quality control reasons.

Cancellation Policy Relating To Bespoke Items

When your order is placed with us and a deposit or full payment has been made our cabinetmakers get to work straight away on preparing your timbers and making your table.

No refunds or exchanges can be given on bespoke items that have been made to your specifications unless there is a manufacturing fault or the items are not what you ordered.

If you wish to cancel your order after you have paid either a deposit or made full payment you may cancel within 24 hours of payment. Please let us know by contacting us by email stating the reasons for cancellation.   Cancellations may be made by phone but must also be emailed through to us in order to confirm your wishes in writing.

Bespoke items can not be cancelled after 24 hours or placing your order as manufacturing will have begun.

When 24 hours has elapsed after placing your order with us no refund or exchanges can be given if you have changed your mind or your circumstances have altered. It is not normally possible to make alterations to sizes or finishes after 24 hours has elapsed.

If goods are found to be faulty or defective the customer will have the right to receive a full refund or an exchange. Where the defect is deemed small or easily rectified we will have the right carry out these works and remedy the problem.

Privacy

When you make a purchase we need to collect certain information to fulfill your order. we do not sell, rent or otherwise distribute this information to any third parties for any purpose.

If you have asked to be added to the mailing list for our newsletter we will send you details of my new products and any events as they become available; you can request removal from my mailing list at any time by contacting us.

We will not disclose your details to anybody unless required by law to do so or unless you explicitly give me the authority to do so.

Security

All internet payments details are encrypted and secured by using a leading Payments Service Provider (CardSave); none of your card details are held by Home Barn or on our website.

Copyright

You are granted a limited license to access and make personal use of this web site, but not to download or modify it, except with the express written consent from Home Barn.

All content included on the web site, such as text, graphics, logos and images belongs to Home Barn and is protected by United Kingdom and international copyright laws.

Gift Cards

Gift cards are valid for one year from the date of purchase , we can not except responsibility for any lost or damaged gift card and credit can not be redeemed without original voucher.

Credit note

We offer a shop credit which is valid for one year from date of issue on any items returned within 14 day of purchase.

 

**Delivery Terms and Conditions** 

We use a combination of delivery options depending on the size and weight of your order

Collection from Homebarn is always welcome, when ordering please specify ‘Collect from Shop’ option.  Please check our opening hours online.

Small Parcel – £4.95 & Extra Small Parcel 2.95

For smaller items and our standard UK delivery we use Royal Mail first or second class delivery. This is usually a signed for service. If you are not in to take delivery of the package Royal Mail should leave a red calling card. The item will be taken to your local depot to be collected in person. Or you can contact Royal Mail directly to arrange re delivery of the item.

Should your order not be successfully delivered to you and consequently returned to Home Barn – we will ask you to pay an additional delivery charge for a resend.

Large Parcel – £10.95  & Extra Large Parcel £20.00

This delivery service is tracked to your door and if you are not in to take delivery of the package the courier should leave a contact calling card. This is a signed for service, after two attempts the item will be delivered back to Home Barn or sent to a collection centre for you to collect within timeframes dictated by the courier company.

Should your order not be successfully delivered to you and consequently returned to Home Barn – we will ask you to pay an additional delivery charge for a resend.

Small Pallet – £40.00

Pallet service for small items of furniture and other items too large to post.

After your order we will contact you directly to schedule a specific delivery day. Pallets will be delivered to the curb outside your house, after the driver has confirmed you are home to receive the delivery.

This is a signed for service. If no one is at home they will leave a card with their contact details to reschedule. After two attempts the item will be delivered back to Home Barn.

Pallets are delivered Monday to Friday between 8 and and 6pm on a date previously agreed with you.  There is no exact timing available for a pallet delivery.  If you wish to request an am or pm delivery then there will be an additional charge of £25.

The courier will not remove the pallet or the packaging from your delivery address.  They are not obliged to move the delivery into your home.

Should your order not be successfully delivered to you and consequently returned to Home Barn – we will ask you to pay an additional delivery charge for a resend.

Large Pallet – £60.00

Pallet service for medium sized items of furniture

After your order we will contact you directly to schedule a specific delivery day. Pallets will be delivered to the curb outside your house, after the driver has confirmed you are home to receive the delivery.

This is a signed for service. If no one is at home they will leave a card with their contact details to reschedule. After two attempts the item will be delivered back to Home Barn.

Pallets are delivered Monday to Friday between 8 and and 6pm on a date previously agreed with you.  There is no exact timing available for a pallet delivery.  If you wish to request an am or pm delivery then there will be an additional charge of £25.

The courier will not remove the pallet or the packaging from your delivery address.  They are not obliged to move the delivery into your home.

Should your order not be successfully delivered to you and consequently returned to Home Barn – we will ask you to pay an additional delivery charge for a resend.

Special Delivery – For extra large or fragile furniture

We will contact you within 48-72 hours with a delivery quote and if you agree we will then schedule a specific delivery slot with you. A private courier will deliver our larger items of furniture and/or fragile items. Smaller items also ordered may be delivered separately depending on their size.

The lead time for this service is approximately 1 day to 3 weeks depending on your location and availability.

Please note that this item is large and heavy.  Please make sure before buying it that it will fit and can be manoeuvred into the room it is intended for.  The customer will nee to provide 1 strong able bodied person(s) for our driver to assist with carrying.

As you place your order, please be sure to fill in the ‘comments’ box with any specific delivery requests or useful information.  Please indicate for example which floor you are on, how many flights of stairs need to be climbed.  Are there any parking restrictions outside the delivery address, will the driver be able to pull up directly outside the address.  Is there a lift?  The more information you give us about your delivery address the easier it is for everyone and we can get the right quote to you first time.

If you are located a distance of more than 100 miles from Homebarn please be aware that the quoted lead time may be increased as shipments are often consolidated to further away areas and these deliveries only happen every 2-4 weeks.

Dining Tables 

Please call or email us for quote for dining table deliveries.

If you are located a distance of more than 100 miles from Homebarn please be aware that the quoted lead time may be increased as shipments are often consolidated to further away areas and these deliveries only happen every 2-4 weeks.

As you place your order, please be sure to fill in the ‘comments’ box with any specific delivery requests or useful information.  Please indicate for example which floor you are on, how many flights of stairs need to be climbed.  Are there any parking restrictions outside the delivery address, will the driver be able to pull up directly outside the address.  Is there a lift?  The more information you give us about your delivery address the easier it is for everyone and we can get the right quote to you first time.

Our dining tables are normally delivered with the top attached for safe transportation.

If you need to remove the top for access then you can do this easily by removing the screws which attach the top to the base with an electric screwdriver.

If you are located within a 120 mile radius of our postcode (SL7 3RR) we may in some circumstances be able to send a courier to you who can assist with removal of the top. Please ask if this is something that would be helpful and we can provide an appropriate quotation.

Please note that this item is large and heavy.  Please make sure before buying it that it will fit and can be manoeuvred into the room it is intended for.  The customer will nee to provide 1 strong able bodied person(s) for our driver to assist with carrying.

Please remember; this is NOT a two man delivery, so we will only be able to deliver to the front door. Often the driver will help you inside the house but they are under no obligation to do so and it will depend on his/her schedule and their company’s health and safety policy.

If you require us to send two men on the delivery with your item of furniture we will be happy to give you a quotation for a two man delivery (additional costs will apply).

Home Delivery Terms & Conditions

Please note that all items delivered beyond the threshold of your home are carried out at your own risk. The following handy little check list will help to ensure that we conduct a successful delivery into your home.

ADEQUATE FLOOR PROTECTION – Please ensure you have placed adequate covering to protect your lovely flooring or carpets. Due to health and Safety the delivery team cannot remove any clothing or footwear.

BREAKABLE OBJECTS – Knocks and falls sometimes happen so it’s always best to remove anything that might break, or get damaged along the delivery pathway before the team arrives.

ACCESS IN PROPERTY – Please let us know before ordering if you have any access issues.  Alert us to twisty passages, low doorways and dog-leg stairs. We will not be able to refund you if the item does not fit into your home or into it’s final location, so please ask away about dimensions before you buy. You also need to make sure our delivery van can make it close enough to your home. Please speak to us beforehand if you’re not sure. Should our logistics team feel that there is a danger to your property and equally to them in delivering large items upstairs, they may refuse to do so.

ACCESS CHECKS AVAILABLE – If you would like our experts to assess your property in advance, just let us know! There will be a charge for this service.

ACCESS ISSUES AND CUSTOMER DECLARATION – We encourage our drivers to go above and beyond to make sure your delivery goes as smoothly as possible, but sometimes their dedication to help get your furniture in place could result in an accidental mark or two on your walls if your access is very narrow. If you would like to proceed please do so knowing that threes a chance that something may get damaged or marked. If you would prefer not to take this risk then we will only be able to deliver the goods to your front door.

PARKING – If your property has parking restrictions, it’s very important that you let us know in advance so we can plan. If a parking permit is required, you must arrange this. Any problems with parking availability which result in a failed delivery or parking ticket, will be chargeable to the customer.

FAILED DELIVERIES – Failed deliveries unfortunately come with a cost. With route planning, vehicle space allocation, drivers road time, there are costs which we cannot claw back. If you need to make changes to your delivery date, please give us plenty of notice to avoid lost fees.

DELAYED DELIVERIES AT CUSTOMERS REQUEST – If your order is ready for delivery but you realise you need a bit more time to finish your home renovation, just let us know! We have limited warehouse facilities.  If you cannot take delivery straight at the previously agreed time please let us know as soon as possible.  Sometimes we are happy to store your items for a limited time (free of charge) to help you out!

We reserve the right to charge storage fees of up to £125 per item, per week. This can be discussed when required

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PRIVACY NOTICE

At Home Barn we are committed to safeguarding and preserving the privacy of our visitors and customers.

This Notice explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site and how we use cookies on this website.

We do update this Notice from time to time so please do review this Notice regularly.

WHAT INFORMATION THAT WE COLLECT

In running and maintaining our business, we may collect and process the following data about you:

Information provided by you, for example, personal details when you register for information or make a purchase.

We only collect basic personal data about you which does not include any special types of information or location based information.

WHY WE NEED IT

We need to know your personal data so that we can provide you with the information you have requested.  We will not collect any data that we do not need in order to provide and oversee this request.

WHAT WE WOULD ALSO LIKE TO DO WITH IT

We would however like to use your name and email address to inform you of our future offers and similar products & to inform you of any changes to our business, website, services or goods and products. This information is not shared with third purposes and you can unsubscribe at any time via phone, email or our website. Please indicate below if this is something you would like to sign up to on our website.

HOW LONG DO WE KEEP YOUR DATA

We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. Your information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information.

USE OF YOUR INFORMATION

We never give your details to third parties

STORING YOUR PERSONAL DATA

In operating our business via Home Barn’s website, your data is processed by our staff in the UK.  We do not provide our own IT servers.  However third party shall have access to your personal data unless the law allows them to do so.

Obviously we do our utmost to ensure that our server hosts are secure and fully accredited.  Unfortunately, we cannot be responsible for any illegal breaches that may occur.

STORAGE OF PAYMENT DETAILS

We do not store credit card details nor do we share customer details with any 3rd parties.

THIRD PARTY LINKS

On occasion we include links to third parties. Where we provide a link it does not mean that we endorse or approve that site’s notice towards visitor privacy. You should review their privacy notice before sending them any personal data.

USE OF COOKIES

Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer in order to assist us in improving our website.

We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally; it is statistical data which does not identify any personal details whatsoever.

Our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website.

You can adjust the settings on your computer to decline any cookies if you wish. This can be done within the “settings” section of your computer. For more information please read the advice at AboutCookies.org.

YOUR RIGHTS

If at any point you believe the information we process on you is incorrect you can request to see this information and even have it corrected or deleted.

If you wish to raise a complaint on how we have handled your personal data, you can contact us directly and we will investigate the matter.

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).

CONTACTING US

Address: Homebarn Interiors Ltd, Wilton Farm, Marlow Road, Little Marlow, SL7 3RR

Phone: 01628 474 011